Terms of Service

Last updated: 18 October 2026

These terms explain how a Surge FBA membership works. By starting a free trial or paying for a membership, you agree to them. If anything is unclear, please contact us.

1. About us

Surge FBA is run by Jay Meldrum, a sole trader based in Scotland, trading as Surge FBA ("we", "us", "our").

• Email: [email protected]
• Address: 61 Barleyknowe Crescent, Gorebridge EH23 4EP
• Website: surgefba.com

2. What you get

A Surge FBA membership gives you access to our private Discord community for UK Amazon FBA sellers. This includes sourcing leads, deal monitors, wholesale supplier lists, step-by-step guides, ungating support and member chat.

We may add, change or remove features over time to improve the service. If we take away something important, we'll tell you in advance and you can cancel.

3. Who can join

• You must be 18 or over.
• You need your own Discord account and must follow Discord's terms.
• Each membership is for one person. Don't share your access or your account.

4. Plans and prices

• Monthly: £49 per month
• Annual: £399 per year

Prices are in pounds sterling and are shown on our website and at checkout. Payments are handled by Stripe. We never see or store your full card details.

5. Free trial

• Every plan starts with a 5-day free trial. You need to add a card to start it.
• If you cancel before the trial ends, you won't be charged.
• If you don't cancel, your first payment is taken when the trial ends and your paid membership starts.
• There's one free trial per person. We may refuse a trial, or end it early, if we believe someone is trying to get more than one.

6. Renewal and payment

Your membership renews automatically at the end of each month or year, and we charge the card you signed up with, until you cancel.

If a payment fails, Stripe will try again. If it still fails, we may pause or remove your access until it's paid.

If we change our prices, we'll tell you at least 30 days before the new price applies to you. It will apply from your next renewal after that notice, and you can cancel before then if you don't want to continue.

7. Cancelling

You can cancel at any time through the Stripe billing portal (linked in the FAQ on our website) or by emailing us.

When you cancel, your membership won't renew, and you keep access until the end of the period you've already paid for. Apart from your 14-day right to cancel in section 8, we don't give refunds for part-used months or years.

8. Your 14-day right to cancel

You can cancel within 14 days of signing up (the day you start your free trial) and get a refund.

By starting your free trial, you're asking us to give you access straight away, during these 14 days. This means:

• If you cancel during your free trial, you pay nothing.
• If you cancel after your first payment but within 14 days of signing up, we'll refund that payment, minus a fair amount for the days of paid access you had before you told us you were cancelling.

To use this right, email us or cancel through the billing portal and tell us you'd like a refund. We'll refund you within 14 days, to the card you paid with.

9. Leads and information: no guarantees

Our leads, alerts, guides and advice are for information only. They are not financial, legal, tax or accounting advice.

• Prices, stock, Amazon fees, sales rank and eligibility can change quickly. Always check a lead yourself before you buy.
• We don't guarantee that any product will sell or make a profit, or that you'll get ungated for any brand or category.
• You're responsible for your own buying decisions, your Amazon account, and following Amazon's rules and the law.
• Results shared by us or by other members are not typical or guaranteed.

10. Community rules

To keep Surge FBA useful for everyone, you must not:

• share, copy, resell or publish our leads, guides or other member-only content outside the server
• share your access or let anyone else use your account
• harass, abuse or spam other members
• promote your own products or services without our permission
• post anything illegal, or encourage others to break Amazon's rules, for example by using fake or edited invoices

If you break these rules, we may warn you, remove content, or suspend or remove you from the community. If we remove you for a serious breach, your access ends straight away. We'll refund any amount you've paid for time after your removal, minus any losses your breach has caused us.

11. Our content

The guides, leads, posts and other content we create belong to us. Your membership lets you use them for your own selling. It doesn't let you copy, share or sell them.

12. Other companies' services

Surge FBA runs on Discord and takes payments through Stripe. Your use of those services is also covered by their own terms. We're not responsible for outages or changes on their side, but we'll do what we reasonably can to keep the community running.

Surge FBA isn't affiliated with or endorsed by Amazon, Discord, Keepa, SellerAmp or any retailer we mention. Their names and trademarks belong to them.

13. If we change or end the service

We may need to pause access for short periods to fix problems or carry out maintenance.

If we decide to stop running Surge FBA, we'll give you at least 30 days' notice where we can, and refund any amount you've paid for time you won't receive.

14. Our responsibility to you

• We're responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care and skill.
• We're not responsible for losses that weren't foreseeable, or for losses caused by events outside our reasonable control.
• We're not responsible for the results of your buying and selling decisions, including stock that doesn't sell or make a profit, Amazon fees, or action Amazon takes on your account.
• If you use Surge FBA for a business, our total liability to you is limited to the amount you've paid us in the 12 months before the claim.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing in these terms affects your legal rights as a consumer.

15. Changes to these terms

We may update these terms, for example when the service or the law changes. If a change affects you significantly, we'll tell you at least 30 days in advance, in the Discord or by email. If you don't agree with the change, you can cancel before it takes effect.

16. Complaints and contact

If you have a problem, email us at [email protected]. We aim to reply within 5 working days.

17. Governing law

These terms are governed by Scots law. If you live in England, Wales or Northern Ireland, you can also bring a claim in your local courts.